MICROSOFT DYNAMICS 365 FOR CUSTOMER SERVICE

EARN CUSTOMERS FOR LIFE!

Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction, even on the go

EFFORTLESS CUSTOMER SERVICE BEGINS HERE

ENGAGE WITH CUSTOMERS ON ANY CHANNEL

Create Effortless Support Experiences
Make it easy to find answers through self-service, community, or social channels. Intelligently route cases from any channel to the right agent for quick resolution.

Use AI Through Virtual Agents
Automate resolution and free up agents for high-value interactions. Built on the most powerful AI customer service framework in the market, service bots are smart, fast, and always available.

Robosoft Artificial Intelligence
Robosoft uses artificial intelligence to transform its customer support experience.

Resolve Issues with Predictive Care
Keep customers happy by avoiding service and support issues. Analyze data from connected devices and take action before warning signs become a problem.

DELIVER FAST, PERSONALIZED SERVICE AND SUPPORT

Guide Agents to Optimal Outcomes
Intelligent automation dynamically guides agents to the right actions by surfacing relevant information exactly when they need it through a single interface.

Personalize Service with a Complete Customer View
Deliver value at every touchpoint. A 360-degree view of each customer’s journey enables agents to anticipate needs and personalize every interaction.

Empower Agents with AI Customer Service Assistants
Empower agents to be more productive and avoid escalations. Agent-facing bots use contextual data about customers and your business to make smart recommendations.

Capitalize on Revenue Opportunities
Use service and support as an upsell or cross-sell opportunity by empowering agents with machine learning driven recommendations.

LEARN FROM EVERY INTERACTION

Modernize Business Logistics
Optimize fulfillment and reduce costs by synchronizing logistics across sites, warehouses, and transportation modes.

Deliver Timely Customer Response
Enable faster response to customer demand by automating a seamless coordination of order-to-cash processes.

Get Ahead With Predictive Insights
Gain visibility and control across all sites and warehouses for proactive response to issues using dynamics financial analysis.

Streamline Procurement
Reduce procurement costs and gain greater control by automating procure-to-pay processes.

Unify Processes From Sales to Fulfillment
Seamlessly connect sales and purchasing with logistics, production, and warehouse management for a 360-degree view of your supply chain.

Adapt Quickly
Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make is easy to build and deploy web and mobile apps.

Unify Your Service Environment
Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.

Invest with Confidence
Reduce the cost, time, and complexity of operating a global infrastructure, and trust our state-of-the-art datacenters to safeguard your data.

Drive Innovation
Transform your customer interactions with AI-powered insights that guide your teams to the right business outcomes.

INNOVATE WITH A MODERN AND ADAPTABLE PLATFORM

YEARS OF EXPERIENCE

0 +

CLIENTS

0 +

TECH TEAM

0 +

Microsoft Solutions Partner - Business Applications.

EXPERTISE

With over 19+ years of experience, a team of more than 250 business and technology professionals, and over 500 software implementations & support service – we’re the perfect Microsoft Dynamics Partner in UAE, Oman, Qatar, Kuwait, USA, India, Singapore, Switzerland, and South Africa to guide you through all phases of your implementation and support of Microsoft Dynamics ERP software – Microsoft Dynamics NAV, Microsoft Dynamics CRM, Microsoft Dynamics AX, Microsoft Dynamics 365, Power BI, Microsoft Dynamics 365 Business Central and cloud transformation.

SOLUTIONS

We offer proven industry specialized solutions to help organizations navigate at a time from more devices, data, capacity, and efficiency. We are Gold Certified Microsoft Dynamics Partner in UAE, Oman, Qatar, Kuwait, USA, India, Singapore, Switzerland, and South Africa specializing in Microsoft Dynamics ERP software – Microsoft Dynamics 365, Microsoft Dynamics NAV, Microsoft Dynamics AX, Microsoft Dynamics CRM, Microsoft Dynamics 365 Business Central, Power BI, and Sharepoint providing consultation, implementation, license, upgrade and support services for the same.